Frequently Asked Questions
Are your products handmade?
Yes. All of our candles, car fresheners, bath salts, and sugar scrubs are handcrafted in small batches. This allows us to maintain consistent quality, freshness, and attention to detail in every product we create.
What ingredients are used in your products?
We use carefully selected, high-quality ingredients designed to be safe and effective. Our products may include premium fragrance oils, essential oils, natural salts, sugars, nourishing carrier oils, and skin-safe colorants. Ingredient details are provided where applicable for each product.
How long do your candles and car fresheners last?
Burn time for candles varies depending on size and proper care, but each is designed to provide a long-lasting fragrance experience. Car fresheners typically last several weeks, depending on temperature, airflow, and usage conditions.
Are your bath salts and sugar scrubs suitable for sensitive skin?
Our bath and body products are made with gentle ingredients; however, individual sensitivities may vary. We recommend reviewing the ingredient list carefully and performing a patch test prior to full use, especially for customers with sensitive skin or known allergies.
Do you offer custom or bulk orders?
Yes, we offer custom and bulk ordering options for special occasions, events, or gifting purposes. Please contact us directly with your request, including quantities and preferred scents, so we can provide availability and pricing details.
What is your shipping policy?
Orders are typically processed within 2–5 business days prior to shipment. Once shipped, delivery times vary based on location and carrier service. Tracking information will be provided when your order has been dispatched. Processing times do not include shipping transit time.
What is your return and refund policy?
Due to the handmade and personal-care nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the issue. We will review the matter and work with you to resolve it promptly.
